Transparency is important to us. We are open and honest about the way we conduct our business.
Listed below are the policies and procedures that govern our operations. These help us to ensure that we continue to provide quality care services and meet funding and quality reviews. If you have any questions regarding our policies and procedures please contact us.
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EFFECTIVE MANAGEMENT
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| 01 | Corporate Governance | |
| 02 | Regulatory Compliance | |
| 03 | Information Management Systems | |
| 04 | Community Understanding and Engagement | |
| 05 | Continuous Improvement | |
| 06 | Risk Management | |
| 07 | Human Resource Management | |
| 08 | Physical Resources | |
Please contact us if you would like more information about Policies 2 to 8.
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APPROPRIATE ACCESS & SERVICE DELIVERY
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| 09 | Service Access | |
| 10 | Assessment | |
| 11 | Support Planning and Delivery | |
| 12 | Service User Reassessment | |
| 13 | Service User Referral | |
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SERVICE USER RIGHTS & RESPONSIBILITES
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| 17 | Advocacy Policy | |
| 16 | Complaints and Service User Feedback | |
| 18 | Independence | |
| 14 | Information Provision | |
| 15 | Privacy and Confidentiality | |